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<p>May 1, 2001</p>
<h1><strong>Telemarketing MiniVac Reservation Center
Hats and Jobs</strong></h1>
<p>(Hats: Jobs or duties)</p>
<h2 class="c3"> Res Center Administrator</h2>
<p class="indent">Manages all the other functions</p>
<h2 class="c3"> Human Resources</h2>
<p class="indent">Adds <strong>Employee Records</strong> to the system</p>
<p class="indent">Add <strong>logins</strong> for employees who need access to
system</p>
<p class="indent"><strong>Terminates</strong> employee records for terminated or
inactive employees</p>
<p class="indent"><strong>Disable</strong> logins for terminated employees</p>
<h2 class="c3"> Code Maintenance</h2>
<p class="indent">Maintains <strong>Lead Source</strong> Codes</p>
<p class="indent">Maintains <strong>Market Source Codes</strong></p>
<p class="indent">Maintains <strong>Hotel</strong> Codes</p>
<p class="indent">Maintains <strong>Premium ID (Item)</strong> Codes</p>
<h2 class="c3"> New Vacation Sales Input</h2>
<p class="indent">Input new sales not entered by outside phone
rooms or vendors</p>
<p class="indent">Reviews entry input by outside sales rooms.</p>
<p class="indent" >Sales date on the legs will be the day that the
sales is received by fax, entered by the phone room OR paid in
full.</p>
<h2 class="c3"> New Sales Letters (Welcome Letters)</h2>
<p class="indent"> First Job in the morning is to print the WELCOME
letters for yesterdays date. On the first day after days off, this
person will print all days where they were absent. Eg. On Monday
mornings this person will print Friday, Saturday, and Sunday if
nobody printed letters over the weekend.
</span></p>
<h2 class="c3"> Customer Service Rep</h2>
<p class="indent"><strong>Receives calls from clients and will process the
following activities:</strong></p>
<p class="indent"><strong>New travel date</strong> where none
existed before on a vacation leg. The new travel date will be
entered and the booking date of the leg will be the current day.
This could be a customer that has never reserved or a customer that
has canceled. If they have canceled the rep will need to enter the
new leg with the correct information to match the originally
canceled vacation.</p>
<p class="indent"><strong>Reschedule</strong>: Change of travel
date. Rep will cancel the current leg and indicate that it is a
reschedule. Rep will then go into VacLegs and change the new leg
record to the correct travel date for that person. The booking date
on the new leg should be today's date.</p>
<p class="indent"><strong>Cancel Vacation</strong>. The rep will
cancel the current travel leg and say not to the reschedule
question. The booking date on the new cancelled leg should indicate
today's date.</p>
<p class="indent"><strong>Customer Inquiry</strong>. Rep will review
the screen with customer and possibly generate a new itinerary.
Appropriate notes will be entered into the notes section.</p>
<p class="indent">Every customer contact requires that the rep puts
a note into the record about the phone call.</p>
<p class="indent">Every call should verify the address and phone
number information.</p>
<h2 class="c3"> Venue Reservations Coordinator</h2>
<p class="indent">First thing in the morning the post will print the
"Hotel Reservation Requests" using the previous days date. If this
is the first day after the weekend or a holiday then the date range
will be from the last unprocessed day until the previous days date.
This person will then review the information and note problems. All
unassigned (BLANK) hotel entries will then be assigned a hotel.</p>
<p class="indent">A new "Hotel Reservation Request" will then be
generated and ensured that there is no BLANK hotel code. Each page
will then be faxed to the appropriate venue.</p>
<p class="indent"><strong>Confirmation entry.</strong> As soon as
the faxes are returned by the Venues this post will then go the
confirmation processing screen and enter all confirmed
reservations. Rejected reservations will then be handled by going
to the vacation leg and changing the hotel code to another hotel
and the booking date will then be changed to the current days date.
This will cause this request to go out with the next days requests.
An appropriate note should be entered in to the vacation leg as to
the hotels that were attempted. If this is a reservation date that
is very close in this person should contact the venues by voice and
get a confirmation and put the information in the leg. <strong>All
processed confirmation will have the current days date in
them.</strong></p>
<p class="indent">Rush hotel confirmations may come in through out
the day. These should e handled by voice and entered manually in
the legs.</p>
<h2 class="c3"> Client Vacation Confirmationist</h2>
<h2 class="c3"> Welcome Center Liaison</h2>
<div class="c5">
<table align="CENTER" width="100%" summary=
"Letter Printing Conditions">
<tr valign="TOP">
<th class="c4"><strong>Activity</strong></td>
<th class="c4"><strong>Sales Date</strong></td>
<th class="c4"><strong>Arrival Date</strong></td>
<th class="c4"><strong>Booking Date</strong></td>
<th align="CENTER" class="c4"><strong>Confirmation
Date</strong></td>
<th align="CENTER" class="c4"><strong>Cancellation
Date</strong></td>
</tr>
<tr valign="TOP">
<td class="c4"><strong>Welcome Letters</strong></td>
<td class="c4">Correct Date</td>
<td class="c4">BLANK</td>
<td class="c4">BLANK</td>
<td class="c4">BLANK</td>
<td class="c4">BLANK</td>
</tr>
<tr valign="TOP">
<td class="c4"><strong>Hotel Reservation
Requests</strong></td>
<td class="c4">SET</td>
<td class="c4">SET</td>
<td class="c4">Correct Date</td>
<td class="c4">BLANK</td>
<td class="c4">BLANK</td>
</tr>
<tr valign="TOP">
<td class="c4"><strong>Confirmation
Letters</strong></td>
<td class="c4">SET</td>
<td class="c4">SET</td>
<td class="c4">SET</td>
<td class="c4">Correct Date</td>
<td class="c4">BLANK</td>
</tr>
<tr valign="TOP">
<td class="c4"><strong>Arrival Reports</strong></td>
<td class="c4">SET</td>
<td class="c4">Correct Date</td>
<td class="c4">SET</td>
<td class="c4">SET</td>
<td class="c4">BLANK</td>
</tr>
</table>
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